Refund & Cancellation Policy

CheapestGo acts as an intermediary between you and travel suppliers (hotels, airlines, and package providers). Cancellation and refund rights are primarily governed by the individual supplier's policies, which vary by property, rate type, and booking dates. This policy explains how we facilitate cancellations and refunds on your behalf.

When you book a hotel through CheapestGo, you will see one of the following rate types:

To cancel a booking:

1. Log in to your CheapestGo account and go to My Bookings.
2. Select the booking you wish to cancel and click Cancel Booking.
3. Review the cancellation policy and any applicable fees shown on screen.
4. Confirm the cancellation. You will receive a cancellation confirmation email.

Alternatively, contact us at support@cheapestgo.com with your booking reference number and we will process the cancellation within 1 business day.

• Eligible refunds are processed back to the original payment method (credit/debit card or GrabPay) used at checkout via Stripe.
• Processing time: Once we initiate the refund, it typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer.
• CheapestGo service fee: Our platform service markup (currently 12%) is non-refundable unless the cancellation is due to a supplier error or CheapestGo system fault.
• Stripe processing fees: Payment processing fees charged by Stripe are non-refundable by CheapestGo, in line with Stripe's standard policy.
• Currency: Refunds are issued in the same currency as the original payment. Exchange rate differences at the time of refund are not our responsibility.

If you fail to check in on the scheduled arrival date without cancelling in advance, the booking will be treated as a no-show. No-show policies vary by hotel — most hotels will charge the full booking amount. CheapestGo cannot override hotel no-show policies. We strongly recommend cancelling ahead of time if your plans change.

Date changes, room type changes, and guest name corrections are subject to hotel availability and supplier policies. To request an amendment:

1. Contact us at support@cheapestgo.com with your booking reference
2. Specify the change you need and the reason
3. We will check availability with the supplier and confirm if the amendment is possible

Note: Amendments may result in a price difference (additional charge or credit) and may not always be possible without cancelling and rebooking. We cannot guarantee that amendment requests will be accommodated.

In rare cases, a hotel or travel supplier may cancel your booking due to overbooking, closure, natural disaster, or force majeure events. If this occurs:

• CheapestGo will notify you as soon as we are informed by the supplier
• We will process a full refund of the amount paid to CheapestGo, including our service fee
• We will assist you in finding alternative accommodation where possible, though we cannot guarantee a replacement

CheapestGo is not liable for losses arising from supplier cancellations, including transportation costs, additional hotel nights booked elsewhere, or consequential losses. We recommend purchasing travel insurance to cover such events.

If you have a concern about a charge, please contact us at support@cheapestgo.com before initiating a chargeback with your bank. Most issues can be resolved quickly. Chargebacks initiated without first contacting CheapestGo may result in account suspension. CheapestGo reserves the right to contest chargebacks that are made in bad faith or that do not comply with our cancellation policy.

For all-inclusive flight + hotel packages, cancellation terms depend on both the hotel and airline components. Airline tickets are generally non-refundable or carry significant cancellation fees. The specific terms for your package will be shown during checkout and in your confirmation email. If you need to cancel a package, contact us immediately at support@cheapestgo.com for guidance.

For all refund and cancellation queries, please have your booking reference number ready and reach us at:

• 📧 support@cheapestgo.com
• 🏢 JTP Partners · 30 Wall Street, 8th Floor · New York, NY 10005 · USA

We aim to respond to all refund requests within 1–2 business days.